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Protection of personal data

Personal data protection rules on the website of Pet Shop Bobi d.o.o.

- We want to emphasize that by visiting our website, all your personal information remains confidential, unless you want to disclose it of your own free will.
- We only collect personal information that you provide to us voluntarily and only for the purposes set out in this Privacy Policy. We do not ask you to send us this information in order to give you access to our site and we do not ask you to disclose more information than is really necessary to participate in any of the activities on our website.
- When collecting personal data, we undertake to respect the provisions of the positive regulations of the Republic of Serbia related to the protection of personal data, and above all the provisions of the Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018). "Law").
- Please read all the information below and if you have any questions or concerns regarding our Privacy Policy or would like to share your experiences with us on this website, please email us at petshopbobi@gmail.com.
- If you are a minor, do not send us your personal information!

1. In general
When you use the website http://petshopbobi.rs ("website"), which also includes an online store, Pet Shop Bobi d.o.o. ("Handler"), as the data controller, processes your personal data in accordance with the relevant personal data protection regulations.

This Privacy Policy (the "Rules") describes what types of data are processed and for what purposes, and your rights regarding such processing. Please read these Rules carefully before continuing to use the Website. If you do not agree with their terms, please do not use the website.

2. The personal information we process
"Personal data" means any data relating to a natural person whose identity has been determined or determined, directly or indirectly, in particular on the basis of an identity mark, such as name and identification number, location data, identifiers in electronic communications networks or one or more features of his physical, physiological, genetic, mental, economic, cultural and social identity.

The natural person whose data Pet Shop Bobi processes is hereinafter referred to as the User, or collectively as the Users.

We collect personal data in accordance with the applicable regulations, in order to e.g. could send changes and news by e-mail, include you in the prize draw, and inform the winner, send publications, brochures and other promotional material or answer your questions, comments and comments. The purpose of personal data processing is more precisely defined in section 3 of these Rules (Purpose of personal data processing).

We process your personal data only on the basis of your consent, law or in order to achieve the legitimate interest of the Operator, such as. when we process your data for the purpose of advertising our products or services, via electronic or other forms of communication, all in accordance with the Law. In certain cases, the collection of your personal data will be necessary for the conclusion and execution of the contract between you and Pet Shop Bobi, e.g. when purchasing products in our online store, so that we can deliver the product to the requested delivery address and the like.

We process the following categories of personal information:

- Contact and identification data required for ordering products in the online store, or their delivery / delivery to the requested address;
- Online store purchase data, e.g. purchased products, invoice amount, selected payment method, frequency of purchase;
- Data from the User's correspondence with the Operator (including their content);
- Information about the user's interaction with the website collected through the use of cookies. For details on cookie technology and their use on this website, see section 8 of these Rules (Cookies Policy).

Through this website we can offer you the ability to communicate and connect with the content of social networks (eg Facebook). If you choose to use your social media profile, keep in mind that social networking may share some information about your profile with us, depending on your social media profile settings.

We do not collect or use the personal data of minors (within reasonable limits if we can find out the age of the User), except with the express consent of the parent exercising parental rights or another legal representative of the minor. If you are a minor, please do not send us your personal information (name, surname, address, telephone number, email or other information that would help in your identification), as we will have to refuse to process such communication. If, despite the above, contact is established at the request of a minor, in the event of a transfer of personal data by a minor, Pet Shop Bobi cannot be held liable and expressly refuses to accept any requests of a material and / or intangible nature arising from the processing such contact.

3. Purpose of processing personal data
Pet Shop Bobi processes personal information for the following purposes:

- Processing of purchase orders through the online store and delivery / delivery of ordered products to the address specified by the User;
- Advertising of products and services via e-mail, mobile telephony or traditional mail, or courier delivery (within the limits of your consent);
- Participation in surveys, questionnaires, sweepstakes and contests organized by Pet Shop Bobi. For details on this type of processing, see section 7 of these Rules (Surveys, Questionnaires, Sweepstakes and Contests);
- Providing answers to questions you ask us or your advice, comments, objections, etc .;
- Producing various reports / statistics on how the website and the services it offers are used, including how contracts with Pet Shop Bobi have been executed;
- Resolve any disputes or complaints related to or arising from Pet Shop Bobi's activities.

4. Data transfer to third parties
We do not sell, transmit or disclose the information we collect on our website to anyone outside of Pet Shop Bobi without your consent, except (1) in cases prescribed by law and when necessary to fulfill our legal obligations, (2) in cases where it is necessary to protect your life or bodily integrity, and you are unable to give your consent to the processing of your personal data, (3) in cases where it is necessary to fulfill tasks performed in the public interest, (4) in cases when you have published this information yourself and (5) in cases where it is necessary to protect our legitimate interests.

We will only store your personal information for as long as is necessary to achieve the aforementioned processing purposes.

Pet Shop Bobi may disclose some or all of your personal information to the following recipients, as follows:

- Persons authorized to process personal data on behalf of and for the account of Pet Shop Bobi, or associates or suppliers necessary to provide and maintain the services provided through this website (eg website design and maintenance -providers, providers of delivery services of ordered products or promotional materials, suppliers in the preparation of marketing campaigns, etc., associates or service providers who can best answer your questions, etc.).
- To the legal successor or successors, in the event of status changes due to the division, merger, restructuring or other transfer of control to Pet Shop Bobi.
- Other recipients to whom Pet Shop Bobi is authorized or required to disclose the identity of individuals under applicable law.

5. Credit card payment security
Pet Shop Bobi d.o.o undertakes to apply maximum security standards in order to protect the interests of customers and prevent possible misuse of information. Products / services available in the online store are sold through the online card payment solution Moja-Trgovina.Net PayMaster offered by Banca Intesa a.d. Belgrade and Sistrum d.o.o ..

Credit and / or debit card payment transactions are performed using the secure 3D-Secure authentication protocol with 256-bit SSL encryption, which is considered a secure way to perform money transactions. This method enables secure transfer of information, and prevents unauthorized access to data during communication between the Customer's computer and Moja-Trgovina.Net PayMaster service (online payment system operator) and vice versa.

The mentioned service and financial institutions (companies that issue payment cards) exchange data using a virtual private network (VPN), which is protected from unauthorized access. Credit card numbers are not stored and are not available to Pet Shop Bobi.

Pet Shop Bobi cannot be held responsible for abuses that cannot be determined to have occurred as a result of a technical-security failure of the online store system or an failure of an employee of Pet Shop Bobi.

6. Emails
When you send us an e-mail (via email with a question, comment, complaint, advice, etc., or via the contact form on the website) with personally identifiable information, we will use that information to fulfill your requires. If necessary, we will send your email as well as the message / request you sent us to other associates or suppliers who will be able to best answer your question.

All employees and business partners of Pet Shop Bobi d.o.o. are responsible for compliance with these Rules.

7. Surveys, questionnaires, sweepstakes and contests
We conduct surveys and questionnaires from time to time on our websites. The data collected in this way are used exclusively for the needs of Pet Shop Bobi. If we publish the results of surveys on our websites or social networks connected to us, they will be exclusively summary and will not contain any personal data.

Our websites often contain notices about the various sweepstakes we organize or notices about job openings in Pet Shop Bobi. For those prize games and contests that are provided with electronic access, unless explicitly stated otherwise in the rules, we will use your personal data only for the purpose of the prize game and the contest (eg to contact the winner of the prize game and fulfill our legal obligations related to the organization of the competition, or for the selection procedure in the competition for the position). We do not share this information with anyone outside of Pet Shop Bobi, except with service providers who assist us in organizing the sweepstakes or contest and who have a legal obligation to keep all available information confidential, or with public bodies to meet legal obligations. We may also disclose certain personal information (eg name, surname and prize value) to meet legal obligations or to ensure the transparency of our sweepstakes and contests.

Pet Shop Bobby cannot be held liable for any damages resulting from the use of information from this website for purposes that go beyond their intended purpose.

8. Cookie Policy
The Pet Shop Bobby website uses the so-called cookies.

Cookies are small text files generated by the server of the website and which are stored on the User's device via an Internet browser, in order to provide the User with the highest quality service and content. They store certain information (eg desired language or website settings, user account registration status, etc.) that your browser can play when you return to the website (depending on the duration of the cookie).

We use the following cookie categories:

1. Cookies necessary for the functionality of the website

Certain cookies are necessary in order for the use of this website and its basic services and functions to be possible. Without these cookies, for example, you will not be able to access certain secure areas or track your shopping cart online. These cookies cannot be disabled.

2. Optional cookies

The information from these cookies helps us understand how our Users use the Website, with the purpose of improving the quality of the content to Users and the viewing experience. Optional cookies include Google Analytics cookies (whose cookies track traffic and analyze website performance, and what information is available to Pet Shop Bobi as statistics, without the identity of individual Users), and social media cookies (e.g. Facebook) that allow the User to share certain content. share via your own social media account.

When you access the website for the first time, a message will appear warning of the existence of cookies and asking for your consent to accept them. By continuing to browse the website, you accept the use of cookies.

To the extent that cookies are used based on your consent, you have the right to withdraw the previously given consent to the use of cookies on this website, at the link Manage cookies.

The user of the website can always regulate (restrict or disable) the receipt of cookies by setting his internet browser. Please note that disabling cookies may affect the functionality and your interaction with the website, and we exclude any responsibility for any loss of functionality and / or quality of the content of the website in all cases of regulation of the receipt of cookies by the User.

By using this website, Users will be deemed to be aware of and agree to the terms of use at all times, including the provisions on the processing and protection of personal data and opportunities related to cookies.

9. User rights
Giving consent to the processing of personal data is not mandatory, but refusing to consent to the processing of data as above, may prevent the User from using all or some of the content offered by the website, or prevent obtaining information about products / services offered by Pet Shop Bobby (Pet Shop Bobi).

By sending Pet Shop Bobi personal data, the User does not waive the rights guaranteed by the positive regulations of the Republic of Serbia which protect personal data, and especially the right to request correction of personal data if they are incomplete, inaccurate or out of date or deletion of personal data. from the collection if their processing is not in accordance with the provisions of the positive regulations of the Republic of Serbia, as well as in other cases provided by law.
To the extent that the processing of your personal data is based solely on your consent, you have a number of rights, including:

a) Right of access: This right implies the right of the User whose data are processed to request that the Controller truthfully and completely inform him whether he is processing his personal data, to request access to such data, as well as to request the following information: on the purpose of processing; on the types of personal data being processed; about the recipient or types of recipients to whom his personal data have been or will be disclosed, and in particular about recipients in other countries or international organizations; on the envisaged period of keeping personal data or on the criteria for determining that period; on the existence of the right to request from the Operator the correction or deletion of his personal data, on the existence of the right to limit the processing, as well as the right to object to the processing of his personal data; on the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection ("the Commissioner"); available information on the source of personal data and on the existence of an automated decision-making process, including profiling in accordance with the Law, as well as other rights under the Law.

The User has the right to request from the Operator to issue him a copy of the data he processes. The operator may request reimbursement of the necessary costs for making additional copies requested by the User.

The right of access may be restricted, in whole or in part, only to the extent and for the duration that such restriction is necessary and constitutes a proportionate measure in a democratic society, while respecting the fundamental rights and legitimate interests of the data subject, and purposes prescribed by law (eg protection of public safety, protection of national security and defense, etc.).

b) Right to Correction: This right includes the right of the User to have his / her personal data incorrectly corrected without undue delay. Depending on the purpose of processing, the User has the right to supplement his incomplete personal data, which includes giving an additional statement.

Registered Users have access to their data at any time and can edit / modify it directly through their user account.

p) Right to delete personal data: The user has the right to submit a request to the Operator to delete his / her personal data. The Operator is obliged to delete the User's personal data without undue delay for the reasons prescribed by the applicable Law, if: personal data are no longer necessary to achieve the purpose for which they were collected or otherwise processed; the data subject revokes the consent on the basis of which the processing was performed in accordance with the Law, and there is no other legal basis for processing; the data subject objects to the processing in accordance with the Law; personal data were processed illegally; personal data must be deleted in order to fulfill the legal obligations of the Operator; personal data are collected in connection with the use of information society services in accordance with the Law.
The previously described right of the User may be excluded to the extent that processing is necessary, for reasons prescribed by law.

Registered Users can delete their own account at any time.

d) Right to limit processing: The user has the right to restrict the processing of his personal data by the Operator, if one of the conditions prescribed by Article 31 of the Law is met.

The controller is obliged to inform all recipients to whom personal data have been disclosed of any correction or deletion of such data or restriction of their processing, in accordance with the Law.

e) The right to data portability

This right allows the User to receive his / her personal data previously submitted to the Operator from him / her in a structured, commonly used and electronically readable form and transfer them to another controller without interference by the Operator, if the conditions from Article 36 are met.

f) Right to object

The User has the right to file a complaint with the Operator on the processing of his personal data, if the conditions prescribed by law are met.

The user has the right to object at any time to the processing of his / her personal data which are processed for the purposes of direct advertising, including profiling, to the extent of to which it is related to direct advertising.

The user can also file a complaint electronically.

d) Right to revoke consent: Users have the right to at any time revoke the previously given consent for the processing of personal data.

Please note that revocation of consent does not affect the admissibility of processing performed on the basis of consent before revocation.

If you just want to change the consent settings for advertising products and services, do the same you can set it up at any time within your account.

h) The right to complain to the Commissioner: If the User considers that they have been violated rights prescribed by the applicable Law on Personal Data Protection and these Rules, ie yes is the processing of personal data of the User performed contrary to the provisions of the Law, the User has the right to lodge a complaint with the Commissioner, in accordance with the applicable law.

Submitting a complaint to the Commissioner does not affect the right of the User to initiate other administrative proceedings or judicial protection.

j) Right to damages and judicial protection: Beneficiary who has suffered material or non-material damage due to violation of the provisions of the Law by the Operator, there is the right to monetary compensation for this damage from the Operator.

The operator is released from liability for damages if he proves that he is not responsible for in any way damage.

The user has the right to judicial protection if he considers that, contrary to the Law, it is by him The controller of the processing of his personal data violated the right prescribed by law.

Filing a lawsuit in court does not affect the User's right to initiate other administrative and judicial proceedings protection.

Depending on the User's request, Pet Shop Bobi undertakes to:

- Confirm to the User whether or not he is processing personal data relating to of that User, and to provide other information required in accordance with the applicable By law.
- Correct, supplement, update or delete without delay the personal information being relate to the User, ie temporarily interrupt and suspend the processing of data on personalities.
- Restrict or stop processing User identity.
- In case of violation of personal data that can produce a high risk of rights and freedoms natural persons, the Operator will notify the User of the violation without undue delay.

10. Contact
For all questions related to the protection of your personal data, as well as for the purpose of realization earlier stated rights and requirements, you can contact the data protection person Pet Shop Bobi d.o.o. by sending an email to petshopbobi @ gmail or by mail to the headquarters address of Pet Shop Bobi d.o.o. Fri. Shop Bobby does not respond to anonymous requests.