+381 61 243 4493
3-5 working days for delivery

Refund and replacement

Correctness of shipment, complaint, return and exchange of goods

The seller undertakes to deliver a product that is technically correct, has a correct shelf life, is packed in the original packaging and corresponds to the type and description of the product listed on

The image illustrating the product on the website does not have to correspond to the actual appearance of the product, especially for products whose name on the website states "various colors", "various flavors", "various sizes", "various shapes", etc. ., and the buyer cannot advertise such products on that basis.

We reserve the right to make errors in the description, photos, price and number of items due to the automatic entry of items into the system, as well as automatic order confirmation. In case of an error, the confirmation of our operator is valid.

Ordered products are packaged in such a way that they are not damaged during normal handling.

When delivering the goods, please check the delivered goods and report any damage to the person who delivered the goods. If external damage is visible on the delivered goods, the buyer has the right to refuse to take over the ordered goods. Please compare the delivered products (type and quantity of delivered products) with the invoice and if something is missing or the wrong product is delivered, inform the supplier on the spot. The recipient and the deliverer on the spot determine the deficiencies in the minutes and confirm them with their signatures. Please note that checking the correctness of the shipment is the responsibility of the buyer and that subsequent complaints in terms of quantity and type of delivered goods and visible defects are not required to be accepted.

Pet Shop Bobi will, as soon as possible, at the first possible delivery, deliver at its own expense items that are found to be missing from the shipment or delivered in a defective condition, or will grant the customer a refund, at the customer's option.

The buyer has the right to return the goods in case the product has a material or qualitative defect that could not be noticed when taking over the goods. In that case, please advertise such a product to us so that we can arrange a refund and replacement of such product or a refund.

If you received a product that you did not order or received a product with a defect or have any complaint, in accordance with the Consumer Protection Act, please notify us at the e-mail address: petshopbobi@gmail.com

After the customer advertises the correctness of the product, Pet Shop Bobi will ensure the collection of the goods as soon as possible, through the delivery courier of the authorized courier service D Express. Shipping costs for such a refund will be fully borne by Pet Shop Bobby, after which they will send the customer a replacement product at the first possible delivery or grant a refund, at the customer's option, free of charge.